Frank Piller

Frank Piller is a professor of management and a Co-Director of the Institute for Technology and Innovation Management (TIM) at RWTH Aachen University, Germany’s leading university of technology. He is also the Academic Director of the Institute for Management Cybernetics (ifu e.V.), an independent research institute associated with RWTH Aachen with a focus on applied research on data-driven decision making and change in organizations. Before entering his recent position in Aachen, he worked at the MIT Sloan School of Management (2004-2007) and TUM School of Management, TU Muenchen. He held visiting professorships at HKUST, Chalmers University, and IE Business School. Prof. Piller is known as a leading expert on strategies for customer-centric value creation, like mass customization, personalization, and innovation co-creation. His group at RWTH became one of the globally leading research centers for open and distributed innovation, supported by competitive research grants of about US$1million annually.